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Goal-Based Evaluation in Messaging-Based Service Teams: From Chat Data to Fair Incentives

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Online chat teams often operate within dashboards. Managers can measure online duration with impressive precision. Yet research on performance evaluation and incentive mechanisms warns that measurement is valuable only https://siobhanugxq927782.laowaiblog.com/41092761/goal-based-evaluation-in-online-chat-teams-from-chat-data-to-fair-incentives

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